Support
RestoStay support
Answers to common questions, and a direct line to our team at support@restostay.in.
Getting started
How does a new restaurant get set up?
RestoStay creates your business account and the owner’s sign-in. The owner then signs in and creates default settings (order types, payment modes, CGST/SGST, reasons) in Menu & setup, and adds the menu, tables and printers.
Can I change the menu, prices or taxes myself?
Yes. Everything a restaurant changes day to day — menu, prices, sizes, extras, tables, printers, payment modes and tax settings — is in Menu & setup. No update or support call is needed.
Installation
Where do I download RestoStay?
Only from restostay.in/downloads or the official app stores once listed. Pilot restaurants receive installers directly from our team.
What do I need at the counter?
A supported computer or tablet, a network (LAN/Wi-Fi) thermal printer for bills and KOTs if you print, and an internet connection for sync — billing continues when it drops.
Terminal activation
I installed the app but cannot bill.
That is expected. A device must be activated as a billing terminal for your outlet by an authorised manager, and your plan must have a free billing counter slot. How activation works.
Is the Terminal ID a password?
No. It identifies the device. Staff sign in with their own accounts every shift. Never share account passwords.
How do I replace a counter?
A manager revokes or replaces the terminal; the billing slot moves to the new device.
Billing and POS
Can a bill be split across payment modes?
Yes — cash, UPI and card in any combination, with references recorded for UPI and card.
How do I correct a mistake on a settled bill?
Use a void, refund or credit note. Each needs a reason and the right permission, and is recorded in the audit trail.
Offline operation
The internet is down. What do I do?
Keep billing. Bills made offline print as “Invoice no. pending” and receive their number when the counter reconnects. Do not uninstall or reset the app while it has unsynced work.
The counter says it has unsynced work for a long time.
Check the internet connection, then contact support with a support bundle from the account menu.
Printer setup
How do I add a printer?
In Menu & setup, add the printer with its network address and choose which stations or bills it prints. Give network printers a fixed IP address on your router.
A KOT did not print.
The ticket is kept with the reason. Fix the printer (power, paper, IP address) and press Retry — it prints once.
Account and subscription
How do I add more billing counters?
Billing counter capacity is part of your subscription. Write to us to change it.
I forgot my password.
Use Forgot password? on the sign-in screen. RestoStay staff will never ask for your password.
Contact support
Email support@restostay.in with your restaurant name, outlet and what happened. If the app asks you to, attach the support bundle from the account menu — it excludes passwords, payment references and guest names.
RestoStay staff will never ask for your password, OTP or recovery passphrase.